Shipping + Returns
 

We want you to be satisfied with your order, and we will gladly exchange or refund your order per our Return Policy. Notification of exchanges, refunds, damages or non-delivery must be made within 30 days from the shipment receipt date by contacting us T by email.

If the shipment is as a result of our error, we will gladly reship your correct items at no charge or issue a refund. A free call tag may be issued to bring the wrong item back to our warehouse (customer must preserve packing slip and items ordered without disposing them for verification purposes) before reshipping your correct items or issuing a refund.

In reference to an exchange or refund on Tea and Accessories, items must be unused, in their original packaging, undamaged, and in new condition upon receipt to our warehouse to receive a full refund. Again, we recommend you insure the shipment.

Refund submissions are processed on receipt of the goods, and takes 7-14 business days (depending on banking institutions and merchant providers) to process.

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Shipping rates are determined based on the final destination of the package and service type. We recommend shipping to a business address whenever possible to ensure timely delivery. 

DOMESTIC SHIPPING RATES

  • Deliveries shipped via the USPS are calculated using the formula of :Carrier Charge x .95 + $3.00 = Eexample, $6.95 x .95 + $3.00 = shipping charges of $9.60

  • Deliveries shipped via UPS are calculated on the following formula: Carrier charges x .90 + $3.00 = Total Shipping Charges.

  • Deliveries shipped via FedEx are calculated on the following formula: Carrier charges x .64 + $3.00 = Total Shipping Charges.

  • Deliveries shipped FedEx Smart Post are calculated on the following formula: Carrier charges x .75 + $3.00 = Total Shipping Charges

*FREE GROUND SHIPPING ON ORDERS OVER $50.00

NON-CONTIGUOUS SHIPPING RATES
USPS……….$9.00*

*Armed Forces America, Armed Forces Africa Canada Europe Middle East, Armed Forces Pacific, Alaska, Guam, Hawaii, Puerto Rico, United States Minor Outlying Islands, British Virgin Islands, US Virgin Islands.